Invest in an AQVA Australian made bath or spa for your build or renovation and be instantly covered with the peace-of-mind of our SafeSupport Network.
AQVA is passionate about creating the highest quality luxury bath and spa experiences in Australia and a premium product deserves premium after sales support and warranties. This is why we’ve partnered with one of Australia’s leading facilities management firms (FM Essentials) to provide a nationwide network of qualified and approved tradespeople and technicians.
The assistance of this partnership helps AQVA to maintain the highest possible warranty support regardless of your location.
Hundreds of satisfied clients have benefited from the peace-of-mind that our SafeSupport Network provides, knowing that assistance is only ever a phone call away.
All AQVA baths and spas are covered by a 10-15 year warranty, back by our extensive Australia-wide SafeSupport Network.
- 10 Year Warranty on Free Standing Baths, Freestanding Spa Bath Shells
- 15 Year Warranty on Insert Baths, Insert Spa Bath Shells
All products manufactured by AQVA carry the respective warranty against faulty workmanship, provided that the installation, use and maintenance are in accordance with the instruction supplied.
All AQVA products are designed and hand made in Australia, using the highest quality composite materials and alloys. Our baths, basins and shower floors have a polyvinyl surface that retains colour fastness and surface lustre. To ensure the strength and rigidity of our baths and spas, the void between the inner shell and outer shroud is filled with polyurethane foam. This also suppresses pump noise and prolongs water temperature. All pumps and spa systems are tested before leaving the factory. Our unique construction method provides access to the pump, in the likely event that service is required. If the external shroud is removed without factory approval, the warranty may be voided.
Drop in baths and spas that are purchased without the external shroud must be fully supported under the base (using a sand and cement slurry) and under the lip (with a timber or steel frame). If any flexing or movement occurs around the waste area, the warranty may be voided. Drop in spa baths are supplied with the pump attached. Reconfiguring or moving the pump will void the warranty.
- 12 Month Warranty on Pipes and Fittings Works, Air Systems, Overflows and Headrests
- 5 Year Warranty on Spa Bath Pumps (12 months parts and 5 years labour)
AQVA prides itself by using only the best freight forwarders in Australia and our long term relationships ensure that we provide competitive pricing on fully insured door-to-door delivery.
All products must be inspected on delivery from AQVA to its client and any fault or damage reported within 24 hours of the initial signed receipt of goods.
A service charge will be levied if AQVA or its agents are requested to inspect or repair damaged goods on site or after installation.
RETURNS AND/OR CANCELLATIONS
As all AQVA products are made to order a cancellation fee of 20% will be levied on all products returned in good order, plus freight charges if applicable.
The pump and spa system are covered by a five year manufactures warranty on parts, a twelve month warranty parts and labour and twelve month warranty of pipes. This warranty does not cover installation, plumbing and/or any ancillary equipment; however this may be covered by separate contractor/supplier warranty and guarantees.
If the Aqva Floor Waste or the Aqva Removable Plug and Waste system are not used in the installation, voiding of warranty and service claims could result. The manufacturers warranty may also be voided if the product is not installed by a licensed tradesperson.
NEVER USE ABRASIVE OR BLEACH BASED CLEANERS
We recommend using a soft cloth and warm, soapy water to clean bath/spa surfaces, aluminium legs and shower floors. If dulling occurs on the bath, fine car cutting polish may be used to restore original lustre.
Do not use any abrasive or petro-chemical cleaners or bleaching agents on the jets or legs, as damage to the surfaces will occur. If unsure of the result, test a section of bath or leg that is unobtrusive or contact AQVA.